ESA, MSCA Respond to Massachusetts Attorney General’s Ruling on Comcast Security Installations

By SSI Staff · December 11, 2015

The Electronic Security Association (ESA) and Massachusetts Systems Contractors Association (MSCA) issued responses to the Massachusetts Attorney General’s ruling on Wednesday ruling that states Comcast does not need a license or permit for its security work.

Both the MSCA and ESA disagree with the ruling.

ESA President Marshall Marinace issued the following statement on Friday: “We are aware of this. ESA is an advocate for licensing. Licensing encourages a high level of professionalism and continuing education for industry owners and employees; licensing protects consumers from unethical and perhaps criminal elements abusing citizens’ trust in gaining access to homes and businesses.

“In addition, provisions in licensing laws often assist the law enforcement and fire prevention community,” Marinace’s statement continues. “ESA supports efforts at the state level to work with state regulators and legislators and other industries to support passage of state licensing legislation to protect the business and professionalism of our industry.

The majority of our members install wireless systems. Many of our members that install similar security systems and technology are also in favor of licensing for many of the reasons above and to elevate the professional standard within our industry.

“ESA is concerned with the precedent that this ruling sets as the majority of our members install wireless systems,” the statement continues. “Many of our members that install similar security systems and technology are also in favor of licensing for many of the reasons above and to elevate the professional standard within our industry.”

The Attorney General’s ruling states Comcast’s Xfinity system “does not constitute a security system” and the company is free to operate without a license or a permit. Back in 2012, a cease and desist order was issued to Comcast in Andover, Mass.,  and Amesbury after the Electrical Board ruled in favor of two electrical inspectors. Comcast appealed the lawsuit, and the Attorney General overturned the decision on Wednesday.

The MSCA went as far as to call the ruling “shocking” in a statement released Thursday night.

“While this is the end of the Superior Court Case, it is by no means the end of the issue,” the MSCA said in a press release attributed to president Wells Sampson and legislative chair David Wescott.

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Door-to-Door Alarm Salesman Arrested for Intruding Into La. Home


A Fluent Home salesperson allegedly forced his way into a Louisiana home in an effort to sell a burglar a

By SSI Staff · May 20, 2015

JEFFERSON PARISH, La. — Police have arrested a Fluent Home salesperson after he allegedly forced himself into a home here while selling burglar alarms.

The homeowner told authorities that Jens Peterson, 20, arrived at her home on May 16 and cracked her door open and let himself inside the residence. Once inside, Peterson put his hands on the resident’s shoulders and began asking about her home security system, New York Daily News reports.

The woman claims that after she pointed her security system out to Peterson, he started pressing its buttons and refused a request for him to leave. The salesman finally left after someone in the living room approached him, according to the arrest report.

When police arrived on the scene, Peterson, along with two other Fluent Home employees, were inside a vehicle parked nearby the home.

The Utah-based Peterson has been charged with unauthorized entry of an inhabited dwelling and peddling with no permit.

Canadian-based Fluent Home is a summer sales model security company with offices in Provo, Utah as well as Edmonton and Vancouver, Canada.

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Vision Security Barred From Selling Service in Florida

The Utah-based security firm has settled a claim with the Florida Attorney General’s Office for allegedly misleading elderly consumers.
By SSI Staff · March 10, 2015

TALLAHASSEE, Fla. — The Florida attorney general’s office has banned Vision Security from conducting business in the state for two years as a result of misleading consumers.

In August, news station 8 On Your Side discovered that Orem, Utah-based Vision Security representatives were using deceptive sales practices to get elderly consumers to sign a contract with their firm.

Customers claim that Vision Security sales representatives pretended to work for their current security system provider, and said the reps stated they were just upgrading equipment. Some sales reps allegedly told customers that their current companies were out of business and Vision was taking over.

Reporters at the station then contacted Attorney General Pam Bondi, who promised to investigate the case, reports.

RELATED: ADT Accuses Vision Security of Lying to Make Sales

Bondi recently reached a settlement with Vision Security, which prohibits the firm from selling service in Florida for two years. Additionally, the door-to-door alarm sales company and must pay $18,000 to the state, as well as settle complaints with at least 40 customers who claim the company mislead them into signing up for contracts they didn’t need or want.

This isn’t the first time Vision Security has been in hot water for allegedly using deceptive sales practices.

RELATED: Door-to-Door Alarm Firm Faces Lawsuit for Misleading Ohio Consumers

ADT has filed several lawsuits against the firm, claiming that Vision Security used misleading sales tactics to dupe ADT customers.

And last July, Vision Security settled a claim with the Idaho Attorney General’s Office for misrepresenting the terms of the firm’s security system contracts.

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Police: Bogus Door-to-Door Alarm Sales Reps May Be Burglars

Police  have received reports that men are pretending to be alarm technicians to scan homes for possible burglaries.
By SSI Staff · January 14, 2015

ANDERSON, Calif. — The Anderson Police Department has warned residents to look out for individuals posing as door-to-door alarm salesmen, who are actually casing out homes for a burglary.

The department has received several calls from residents reporting suspicious activity from men claiming to represent security alarm companies, Record Searchlight reports.

In one incident, a woman reported that a man, claiming to be a representative from Hue and Cry Security showed up to her door unannounced at 7 p.m. The man claimed that he was there to evaluate her home’s security cameras.

The woman told him she was busy and to come back later, and immediately contacted police. Officials later determined that the man was not an employee of any security company and may have been a potential burglar.

Another woman in the area reported a similar incident. In her case, two men arrived at her home around 7 in the evening, claiming that they were employees of a security company and wanted to check out her alarm system. Neither man had credentials on them to prove they worked for a security company.

Police have cautioned residents to ask for a business card and identification from solicitors, and do not allow them inside. Legitimate sales representatives should also allow residents to contact the company to verify the rep’s identity.

Additionally, residents are encouraged to take note of the vehicle make, model, color and license plate when a solicitor leaves the premises.

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My-Alarm Launches an Industry 1st Again with the New “Lead Link” Program

Welcome to the My-Alarm “Lead Link” Program

You can earn over $500.00 per lead submitted and sold for our security, automation or camera systems based on the sale of the system. The minimum most basic system will still reward you over $75.00

You have the option of submitting the leads anonymously, you will still receive full payment when the lead is sold by our representatives.

We require only the name and telephone number of your lead. We take it from there.

You may submit as many leads as you wish. Each lead is tracked and rewarded separately. You are kept in the loop of progress during the entire process. From your submission, thru the sales and installation period, right until you are paid.

Your payment will be made in the form of a pre-paid VISA card within 3 days of the completion of installation.

My-Alarm is fully licensed and insured. We have over 30 years experience in residential and commercial security, automation and video systems. We sell and install the very latest technology in these fields, in fact we are one of the most innovative designers of systems in the market today while still remaining competitive in our endeavors. You may rest assured that your prospect will receive courteous, fair and professional treatment in all aspects of our operations.


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14 Smart Door Locks at CES 2015, 4 Big No-Shows, 0 Wi-Fi

CE Pro has scoured the CES 2015 show floor and found 14 manufacturers of automated door locks that employ Z-Wave, ZigBee and/or Bluetooth (BLE). Plus, we found some notable no-shows like Goji.

Okidokeys smart locks triggered with wearable device.

View this slideshow

By Julie Jacobson, December 31, 2014

This whole smart lock business was just a blip only a couple of years ago and now there are about a couple dozen makers in the category. I did a thorough review of the CES 2015 exhibitor roster and found at least 14 makers of digital locks that employ ZigBee, Z-Wave and Bluetooth Smart (Bluetooth Low Energy or BLE) plus home automation hubs for integration and remote access. 

No, I didn’t forget about Wi-Fi.

As far as I can tell, no makers of Wi-Fi locks are (formally) exhibiting at the show, although I have received invitations to meet with a couple of them separately, which I’m not doing.

To date, I believe only Lockitron (not shipping) and LockState (shipping) have promoted Wi-Fi door locks. While LockState has an interesting method for stretching battery life on its locks, Wi-Fi is a power-sucking technology generally unfit for door locks. Both Lockitron and LockState are no-shows this year at CES.

So too are two darlings of the press, August and Goji (which I kind of made fun of here).

So where does that leave us for CES 2015? Here’s what I found, along with booth numbers. Highlights are below, or simply flip through the slideshow below for images and details of all products (working).

Okidokeys (75108)
Shipping except for the Internet gateway
Details & images

Kwikset (71021)
ZigBee, Z-Wave
Details & images of new SecureScreen technology

One of the more interesting products – cell-based OEM product from M2M Key Corp. SEE ALL PICS IN GALLERY BELOW

M2M Key Corp. (70232)
OEM manufacturer offering M2M cellular locks – a very interesting approach
Details & images

Yale Real Living (21000 – Z-Wave Alliance booth in South Hall 1)
Z-Wave and ZigBee
Details & images

Danalock, Poly-control (21000)
Just added BLE to Z-Wave locks
Details & images

Strattec/Nextlock (21000)
Not a very pretty thing, but some very interesting features on this Z-Wave access-control ecosystem (details in the slideshow)
Not shipping
Details & images

Vision (21000)
Z-Wave OEM
Shipping under multiple brands
Details & images

(21000 and Nexia booth 20135)
Details & images

SecuRam (71428)
Very smart and novel BLE locks primarily for safes … for now!
Details & images

SimpliciKey (74235)
RF technology unclear (presumably BLE) but SimpliciKey has its own cloud service called KeyCloud that requires a hub
Some electronic door locks with point-to-point keyfobs are shipping, but not the Internet-connected version with KeyCloud service
Details & images

Unikey (70334)
OEM for Kwikset Kevo, a BLE device
Details & images

Glue (70450)
Startup with a BLE lock
Not shipping
Details & images

Monoprice (21024)
Just started offering Z-Wave products including inexpensive $100 lock
Details & images

Chamberlain??? (Venetian)
Maker of MyQ Wi-Fi garage door controllers, Chamberlain is taking “innovations from the garage door to the front door – shown for the first time ….” according to a press teaser. Perhaps a lock?
Not shipping
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Burglar Disables Home Alarm System By Unplugging Phone Jack

The security company tells police it was not aware the alarm system had been compromised.

By SSI Staff · July 15, 2014

SAUSALITO, Calif. — Police in this Northern California community near San Francisco are warning homeowners their security systems may not be as secure as they think. A recent burglary exposed a weak link in the communication systems of some security companies, reports.

The residence that was burglarized had a home security system, but the burglar or burglars were able access the utility box outside the home and unplug the phone jack for the security system, without the security company being aware the system was disabled, according to the news report.

Sausalito Police Officer Nick White investigated the burglary and contacted the security company to find out what time the burglary occurred.

“And they told me there was no record of it, and they don’t keep records of the hard line disconnects,” White told KTVU-TV. “I was very surprised and I was more surprised they didn’t have a record at all, or a time stamp of when the disconnection would have occurred.”

Police aren’t revealing the name of the security company while officers investigate the crime.

“The fact that an alarm can be disarmed from the outside and not notify the police station or not notify the protection company is something I think we all have to be aware of,” Mark Grace, a Sausalito resident, told KTVU-TV. “I actually did have a small break-in and fortunately my alarm did go off. It actually scared the perpetrator out of the house right away, so I was glad that I did have an alarm.”

Police say they want homeowners to know how the recent burglary happened so they can arm themselves with information by asking their utility and security companies how secure their utility boxes and security systems are, and consider a wireless security system if it works for their households, according to the report.

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Duo Posing as ADT Reps Arrested for Deceptive Sales Practices

Grandview Police arrested two Security Networks salespeople for impersonating ADT representatives and misleading an elderly woman into updating her security system.

 By SSI Staff · March 13, 2014


GRANDVIEW, Mo. — The Grandview Police Department has charged two Security Networks door-to-door alarm salespeople with deceptive business practices after they misled an elderly woman into updating her ADT security system.

Police arrested Colton Halladay, 22, and Steena Berry, 21, on March 11 after an elderly woman contacted on police and told them that two people dressed in ADT uniforms and wearing badges told her that she needed to convert her current security solution to a wireless system. The duo allegedly claimed that her system could be compromised if someone cut the phone line if she didn’t make the switch, Fox 4 KC reports.

During the conversation, Halladay mentioned that the pair actually worked for Security Networks, but were still affiliated with ADT. The woman then signed paperwork that authorized the update and monthly charge of $40.99 over a period of 60 months, which, if the term had been fulfilled, would have cost the woman $2,459 for the update.

While the two were going door-to-door, an officer approached Halladay and Berry and asked what the couple was doing. Halladay told the officer that he was working for Vision Security of Utah and selling security updates. The officer arrested the pair when they admitted they had sold a security system to an elderly woman.

During the interrogation, Halladay told a detective that he told the woman “I’m here in regards to your ADT system on behalf of Security Networks.”

Last year, Security Networks and its affiliate Vision Security agreed to pay ADT $2.2 million in damages for misleading consumers to believe the companies were affiliated with ADT and financial exploitation of the elderly after they posed as ADT, Brinks and Honeywell representatives.

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Verizon Drops DIY Security/Home Automation Initiative

Verizon Home Monitoring and Control, a $10/month home automation and security offering for DIYs, has been discontinued; platform partner 4Home by Motorola is gone.


By Julie Jacobson · February 10, 2014




Verizon has dropped its Home Monitoring and Control solution two years after launching the DIY home security and automation service. Of all the new mass-market smart home providers – ADT Pulse, Comcast/Xfinity, AT&T Digital Life, Time Warner Cable, Cox and more – Verizon was the only one to launch as a DIY platform that was not attached to a professional security monitoring contract.

“We are revisiting the service to more accurately reflect our vision for the connected home,” Verizon spokesperson Jarryd Gonzales tells CE Pro. “As technology and consumer expectations evolve, so must our offerings.”

The Verizon home-control Web site went dark several months ago, and while customers can no longer shop for additional products and services, Verizon will “continue to provide service and support for current Home Monitoring customers,” Gonzales says.

Platform Provider 4Home Dissolves

While Verizon would not provide more insights into the cancellation of its program at this time, one of the reasons for its demise might have been the dissolution of 4Home, the platform provider for the initiative.

We are revisiting the service to more accurately reflect our vision for the connected home — Jarryd Gonzales

4Home was acquired by Motorola Mobility in 2010, which was in turn sold to Google in 2012. Shortly thereafter, the Motorola Home division that included 4Home was sold to Arris, a cable infrastructure giant.

Last year, Arris dissolved the 4Home business, we are told, eliminating most if not the entire team.

Oddly, at CES in January 2013, Verizon was demonstrating the Lowe’s Iris DIY home control solution at its booth, indicating that it might sell the solution in its stores. That apparently hasn’t happened. What Else Went Wrong?

Besides the collapse of 4Home, Verizon had some other challenges with its program.

First, it was attempting to become the first successful provider of a DIY security/automation system that had a monthly fee separate from a professionally monitored security system.

At that time, providers could (and do) charge premiums of $10 or more for automation and self-monitored security as an attachment to professional monitoring, but not as a standalone service.

Since its launch, however, other DIY programs have emerged, such as Lowe’s Iris, which provides a similar service at a similar price. Schlage’s Nexia service – again, very similar – also is showing some signs of life among homebuilders. And recently, Comcast/Xfinity, using the new Touchstone platform from iControl, launched a me-too DIY solution to complement its existing pro-installed and -monitored security/automation system.

Of all of the services, Verizon has been perhaps the least media-savvy, losing out on much of the buzz that has elevated its competitors.

There was little or no outreach to the press and the company declined to provide products and service for review … at a time when so many press-worthy DIY home automation products were hitting the market.

The big question, though, remains: Will consumers spend $10 per month for a standalone do-it-yourself system that lets them remotely monitor cameras, adjust the thermostats, arm the security system or unlock the doors?

To be sure, odds are stronger today than they were when Motorola/Arris/Verizon probably started to wind down their DIY offerings last year, but only time will tell.

According to FierceCable, a new Verizon patent application describes an “advertisement platform” for delivering such services as subscriber discounts on home automation services, free PPV movies and HBO trial subscriptions in exchange for their accepting advertisements on their mobile devices.

Elsewhere, Columbus Business First describes a new Verizon Wireless “Smart Store” concept that “changes the shopping experience from a product-driven model to a lifestyle-driven design.”

The store is divided into zones: Have Fun, for game players and gadget fiends; Amplify It, for the music and entertainment user; Get Fit, for health-related applications and accessories; and Home and on the Go, for managing home automation. … In the For the Home section, there is a built-to-scale house with which shoppers can interact.

“You can open the doors, turn on the lights, turn on the heat,” [Jay] Highland [of store designer Chute Gerdeman] said.

So it does appear that Verizon will be back in the home automation business. We just don’t know what shape it will take

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Credit card thieves use aluminum foil to rip off mom-and-pop businesses

The Kansas City Police Department is warning small mom-and-pop business owners and credit card holders about a fiendish way criminals have found to steal.


By DeAnn Smith, Digital Content Manager – email
By Heather Staggers, Reporter – bio | email

Courtesy of Kansas City Police DepartmentCourtesy of Kansas City Police Department

Courtesy of Kansas City Police DepartmentCourtesy of Kansas City Police Department

KANSAS CITY, MO (KCTV) -It’s a crime that has occurred in other parts of the country but hit Kansas City this weekend.

“We hadn’t heard of it in Kansas City until obviously this weekend,” said Kansas City Police Department Sgt. Rob Rickett. “It is something we want to hurry up and get a jump out in front of.”

Stores use satellite dishes to transmit credit card information after a purchase is made, but for smaller businesses the transaction may not be processed immediately. Thieves are climbing onto rooftops and covering up the satellite dish with aluminum foil.

This prevents the transactions from being transmitted to the credit card company. Police say this allows thieves to use counterfeit, maxed-out or even stolen credit cards.

The thieves are long gone before the retailer realizes the transaction is being rejected.

Kansas City police say this occurred at least three times over the weekend and possibly a fourth time. Some retailers could be victims and not even know it yet because the machine will show the purchases to go through.

The department is warning businesses that transmit credit card information to lottery transactions by satellite to be aware of this scam. Owners and managers should be on the lookout for anyone climbing on store roofs.

Rickett said police are working to determine if the crooks are using a fence, ladder or the roof of a vehicle to gain access to the roofs.

The three thefts this weekend were in the 6200 block of St. John Avenue, 8700 block of Northwest 112th Street and the 2100 block of East 39th Street. In the St. John Avenue theft, the suspect used a fraudulent credit card to purchase $1,665 worth of cigarettes.

If a satellite is covered with foil, contact police immediately and do not remove the foil. Officers will need to process the area as a crime scene.

“If they use any type of technology like that [satellite dish to transmit credit card transactions] and they have an unsecured rooftop, it’s probably a good idea to check their communications,” Rickett said.

He suggests checking the equipment at least every other day.

Police did question three about the repeated transactions at one business but did not have enough evidence to hold them. They are also reviewing store surveillance video.

If you have any information that would help solve these crimes, call the TIPS Hotline at 816-474-TIPS.

Copyright 2013 KCTV (Meredith Corp.) All rights reserved.

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